This Privacy Policy explains what personal data Mishika Auto Parts (also known as Mishika Automotive, “we”, “us”) handles when you use mishikautoparts.in (the “website”) or contact us, why, and what your rights are. It is our notice under the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and the rules made under them.
In short: the website has no sign-up, no forms, no online payments, no advertising and no tracking or analytics. We only receive personal data when you choose to contact us.
1. Who is responsible
Mishika Auto Parts is the Data Fiduciary for the personal data described here. Our parts are sold at our store, Hanuman Auto Spares, 9/760, Gupta Motor Market, Punja Sharif, Kashmere Gate, Delhi – 110006. Email: mishikautoparts@gmail.com. WhatsApp: +91 95990 17555.
For any question about this policy or your personal data, contact our Grievance Officer at mishikautoparts@gmail.com (details in section 10).
2. What personal data we handle, and why
We handle only the following personal data, only for the purposes stated next to it:
| When | Personal data | Purpose |
|---|---|---|
| WhenYou visit the website | Personal dataYour IP address, browser and device type, the pages you request and the time, processed by our hosting provider Cloudflare in its server and security logs. | PurposeTo deliver the web pages to you and to protect the website against attacks and abuse. We do not use this data to identify, profile or contact you. |
| WhenYou message or call us (WhatsApp, phone, email) | Personal dataYour name or profile name, phone number or email address, and whatever you choose to send: messages, part numbers, vehicle details, photos. The message we prefill includes the part and the link of the page you were on. | PurposeTo answer your enquiry, check availability and fitment, supply the parts you ask for, follow up on that enquiry, and keep the business records the law requires. |
| WhenYou buy from us | Personal dataThe details needed for the sale and its invoice or receipt. | PurposeTo complete the sale, handle warranty or returns, and meet our accounting and tax obligations. |
We do not collect sensitive personal data such as passwords, bank or card details, health or biometric information through the website. Please do not send such data to us.
Your language choice and relay compare list are stored only in your own browser and are never sent to us (see our Cookie Policy).
3. Why we are allowed to use it
When you contact us, you give us your details voluntarily for a specific purpose (your enquiry), and we use them only for that purpose and the related sale (section 7(a), DPDP Act). Where we need your consent for anything else, we will ask for it clearly and separately, and you can refuse.
We also process personal data where the law requires it, for example to keep tax and accounting records or to respond to a lawful request from an authority.
We do not send marketing messages unless you ask for them, and you can stop them at any time by telling us.
5. How long we keep it
- Enquiries that do not lead to a sale: deleted when no longer needed for your enquiry, and at the latest within 3 years of our last exchange with you, or sooner if you ask us to.
- Sales records (invoices, receipts, warranty): kept for as long as tax, accounting and other laws require, then deleted.
- Website logs: kept by Cloudflare under its own retention policy.
When the purpose is fulfilled and no law requires us to keep the data, we delete it.
6. How we protect it
The website is served only over encrypted HTTPS connections with modern security headers. Enquiry data is kept in our business WhatsApp, phone and email accounts, which we protect with reasonable security measures, and only we and our staff can access it.
No system is completely secure. If a personal data breach happens, we will inform you and the Data Protection Board of India as the law requires.
7. Your rights
Under the DPDP Act you have the right to:
- get a summary of the personal data we hold about you and how we use it, and the people we have shared it with;
- have inaccurate or incomplete data corrected, completed or updated;
- have your data erased when it is no longer needed for the purpose or when you withdraw consent, unless the law requires us to keep it;
- withdraw any consent you gave, as easily as you gave it (this does not affect what was done before you withdrew it);
- have your complaint addressed by us (section 10); and
- nominate another person to exercise your rights if you die or become unable to.
To use any of these rights, email mishikautoparts@gmail.com or message +91 95990 17555 from the number you used with us. We may ask you to confirm it is you before we act. We will reply as soon as we can, and in any case within the time the law allows (no more than 90 days).
8. Children
The website is meant for vehicle owners, mechanics and businesses, not for children. If you are under 18, please ask a parent or guardian to contact us for you. If we learn that a child has sent us personal data, we will delete it.
9. Other websites and apps
The website links to WhatsApp, Google Maps, Google reviews, Instagram, YouTube, Facebook and X. When you follow those links you leave our website, and those companies' own terms and privacy policies apply.
10. Grievance Officer and complaints
Grievance Officer, Mishika Auto Parts. Email: mishikautoparts@gmail.com. WhatsApp: +91 95990 17555. Address: 9/760, Gupta Motor Market, Punja Sharif, Kashmere Gate, Delhi – 110006. This is also the contact for any question about how we process personal data.
We will acknowledge your complaint within 48 hours and resolve it within one month.
If you are not satisfied after using our grievance process, you may complain to the Data Protection Board of India under the DPDP Act.
11. Languages
This policy is available in English, Hindi, Nepali and Urdu. Use the language links on the page. If the versions differ, we will apply the meaning that is more favourable to you.
12. Changes to this policy
We will update this page if the website or our practices change, for example if we add a contact form or analytics. The date at the top shows the latest version. If a change affects how we use personal data you have already given us, we will tell you before it applies.